Where Is My CIBC Aerogold Visa Infinite Card?

My CIBC Aerogold Visa Infinite Card?

Today I will talk about my experience applying for a CIBC Aerogold Visa Infinite credit card. What could have possibly gone wrong went wrong with the process and that’s what I will share.

On Jan 13, 2018, I called in to apply for a CIBC Aerogold Visa Infinite card and an American Express AeroplanPlus Gold credit card. Within a week, by the following Friday, my Amex AeroplanPlus Card arrived, but there was no news from CIBC.

After around 10 days, I received a call from CIBC asking to call them back for further information. When I called back, the guy asked me what credit limit I wanted. For example, $5,000 or $10,000, or something else. I mentioned that $5,000 would just fine. He said I should be receiving my card shortly.

3 weeks passed and nothing arrived, so I called them again. They had difficulty tracking my application, but finally they were able to find it. I was told that the last person I talked to did not do his job or he forgot and no credit card was mailed out. They said it would be mailed out shortly. I was still calm and accepted CIBC’s poor service.

The next day, on Feb 5, 2018, I received another email from CIBC asking to call them again for information verification. It was like deja vu. So I called back as I got irritated. The rep was apologetic and mentioned that it was their back office that caused all these delays and assured me this time it would be OK.

Finally, nearly after one month, I received my card in the mail. I never had this type of issue with anyone else before. My credit score is usually above 800 and I get whatever credit card I apply for right away. So this was a lesson for me on how disorganised and inefficient CIBC’s back office is.

Another thing I found out is that CIBC’s regular credit card customer service (not the lost or emergency line) is not open 24 hours. It is very important to have a credit card that offers 24-hour customer service. You just never know when you need to call them. For example, you are travelling and your card is declined or you just have a question and you can’t get a hold of anyone due to a time difference.

I have a few CIBC credit cards, but none of them are my primary credit cards. And due to poor customer service, I intend to keep it that way.