Aeroplan One Hour + Hold Time on Phone
First Published in July, 2015 ADawnJournal.com
The Aeroplan rewards program has always had complaints for various issues such as hefty fees and taxes, hard to find seats, no availability in business class, and much more. However, Aeroplan's other big problem is their terrible customer service and I was on hold for more than an hour when I called them on July 19, 2015.
I never had to call Aeroplan before, so I had no idea that it would be a one hour ten minutes wait to talk to a rep. After holding the phone for 20 minutes, I realized that I was wasting my time and could better utilize time doing something else while keeping the phone on speaker. So I started my workout and long after I was done I had the opportunity to talk to a live person. My total wait time was about one hour 10 minutes.
I asked the rep if this kind of long wait time is only today because it's Sunday or if it's a daily thing. I appreciate the fact that she told me the truth and said this happens everyday and they are trying to upgrade/fix the system to reduce the long wait.