How to Replace Your GoPro for free | GoPro Subscription Offers Replacement
/My Experience with GoPro Subscriber Replacement Service
My main reason to pay for a GoPro subscription is its unlimited cloud backup service. For $59.99 CAD, I get unlimited video storage at original quality, which I find to be of a great value. Google, Microsoft, Dropbox, or anyone else won’t provide unlimited backup like this – I have a separate video on this here:
There are many other perks that come with a GoPro subscription like discounted GoPros, accessories, and no-questions-asked camera replacement in case your GoPro gets lost, disabled, or broken.
The GoPro replacement feature came in handy when my GoPro 8 started giving me problems. I own 3 GoPro such as Hero 7, 8, and 10. My Hero 8 started deleting files after recording 30-40 minutes and I was unable to fix it.
When I spoke with GoPro customer service, the friendly rep walked me through installing some new firmware and asked me to try it for a week. If the problem persisted, he asked me to call back and they would replace the camera.
I tried using GoPro 8 the following week, but the issues persisted, and it kept deleting files. So, I called back again and explained what happened to another associate. I was put on a brief hold, and she had to speak with her manager to get my replacement case approved.
GoPro charges a standard replacement fee, which was $109 CAD for Hero 8, but to my surprise the associated mentioned that she was able to waive that fee and my replacement would be upgraded to a new Hero 9.
I was kind of shocked hearing so much good news one after another. Throughout my whole experience, they never tried to talk me out of getting a new replacement.
I was totally pleased with the level of service GoPro provided. I took this subscription for cloud storage but got a lot more value out of my paid subscription. My feedback is positive and I won’t hesitate to recommend a GoPro subscription.
